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Whether you need guidance choosing the right pergola, have a question about your order, or want product details, we are happy to help.
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Frequently Asked Questions
How long does shipping take for pergolas and large furniture?
Most outdoor furniture and smaller items ship within 3 to 7 business days. Pergolas and larger structures may require 7 to 14 business days due to freight handling. You will receive a tracking number via email once your order has been dispatched.
Do you offer free shipping on outdoor furniture orders?
Yes, we offer free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
What is your return policy for outdoor dining sets?
We accept returns on unused and unassembled items within 30 days of delivery. The product must be in its original packaging and free of damage. Please contact our team to initiate a return and receive a prepaid shipping label.
Can I exchange a patio heater for a different model?
Absolutely. If the heater is unused and in its original packaging, we can arrange an exchange for a different model or size. Just send us a message with your order number and the item you would like instead, and we will handle the rest.
Are your pergolas suitable for all weather conditions?
Our pergolas are built with weather-resistant materials designed to withstand rain, sun, and moderate wind. Each product listing includes specific material details and recommended climate conditions. For extreme weather regions, we suggest reviewing the product specs or contacting us for personalized guidance.
What type of fuel do the infrared patio heaters use?
Our infrared patio heaters are electric, so they simply plug into a standard outdoor outlet with no propane or gas required. Each product page lists the wattage, coverage area, and recommended outlet type. If you need help determining the right heater for your space, feel free to get in touch.
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Every pergola, heater, and furniture piece is built to last through seasons of outdoor enjoyment.
Free Shipping
Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
